boulder creek · operations · internal

The Library

Every standard, guide, and file in one place. If it runs the campus, it lives here or links from here.

Live Ready Draft, in redline Outline, early

The system5

Start here The ten minute team walkthrough. The one habit, the eight steps, who leads what. Live The Board Every booking this season, who's on campus any day. Live Pricing Every current number: rooms, spaces, retreats, deposits, taxes. Live Ecosystem map How all the ops pieces connect, and the order to use them. Ready How it connects The setup guide that ties the board to the team Sheet. About 10 minutes. Ready

Standards6

The calendar standard One page, three tags. What to type on a calendar event. Print it and pin it up. Live The quote standard What anyone can quote from the price sheet, and what goes through Roger. Live The caterer standard How food works until DEQ clears: rent the venue, book the caterer separately. Live

Guest comms standard What the guest hears from us at every point, inquiry to settled. See the flow diagram → Draft

Considerations sheet The one page an event lead skims at 90, 60, and 30 days out. Draft Property expectations House rules and practical notes, the friendly version of the agreement. Draft

Guest assets5

Arrival guide Everything a guest needs three days before arrival: directions, parking, packing. Outline Inquiry questionnaire Twelve questions the booking owner sends personally after first contact. Outline Info packet The one send that lets a coordinator picture their event here. Outline Review QR cards The room card that asks for a review and collects guest emails. Outline Campus map plan The guest map: what it shows, what it drops, and the naming calls. Outline

Sheets + files (Google Drive)4

The Booking Sheet ↗ The team's editing home, the one master for booking data. The board follows it. Live Inventory workbook ↗ What's in every building, counted room by room on the walk-through. Live Vendor workbook ↗ Names, numbers, and status for every vendor the campus uses. Live Team calendar ↗ Every event on one calendar. Opens for anyone the calendar is shared with. Live

Build + later4

GHL build prompt The copy-paste spec for the minimum GHL scaffold behind the comms standard. Draft A2P page for Rylie The webpage carriers need to see before GHL can send texts. Outline Event strategy ramp The event plan from this summer through the end of 2027. Outline Onboarding guides Four one-page guides that teach the system by running a booking. Outline